Customer Success
Customer Success.
Long relationships. Reference-customer health. The expansion engine.
What we work on
The charter for this team.
Post-go-live customer health, expansion across the Pi Family, the reference-customer program, QBRs, and support escalation triage. Operators who enjoy building relationships that last 10+ years.
- Own 30–50 accounts each. Health-check cadence, QBRs, expansion conversations.
- Drive Pi Family expansion (MaayaERP customers adopting PoultryCare, RestoPi, etc.).
- Run the reference-customer program — case studies, named quotes, reference calls.
- Triage support escalations with the engineering and consulting teams.
Who we hire
The ASK framework, calibrated for this team.
Attitude, Skill, Knowledge — independently scored, never substituted. Below is what each looks like in Customer Success.
You enjoy long relationships and treat them as the work, not the overhead. You stay calm in escalations. You believe attribution is honest evidence.
3–10 years in customer success at a product company, or in operations at a customer industry. Account management and escalation experience.
B2B SaaS retention dynamics, customer health frameworks, vertical-industry context for at least one of our verticals.
Year one
What you'd ship in your first twelve months.
Concrete shipped work. Not "grow in your role" — actual outcomes a successful new Maayan in this team would have on their record by the end of year one.
- 01Own 30–50 accounts at a measured health-score baseline.
- 02Drive one expansion engagement (customer adds Pi Family product or modules).
- 03Run 2+ reference-customer stories from interview to published artifact.
How the team works
Where we sit, how we run a week, and how we decide.
- TN hybrid feasible for senior CSMs in Coimbatore / Madurai / Tiruchi / Chennai.
- Decisions follow the three governing rules — Reveal or Obscure, Earn or Claim, Reward the Curious. See the Culture Code.
Open roles
No open Customer Success roles right now.
We hire continuously for the right person. If this is your team, introduce yourself — we will read every note.
Ready to be a Maayan?